About us

Company Overview and Main Products

SaltwaterAquarium.com is an online retailer specializing in a wide range of saltwater aquarium supplies, including dry goods, live animals, corals, refrigerated and frozen foods, and aquarium equipment. The site features products from well-known brands such as Fiji Cube, Weco, Hikari, and Reef Nutrition, offering everything from advanced reef sumps and parasite treatments to nutritious live foods and fish eggs.

Refund Policy

The company offers a straightforward refund and exchange policy. If an item is defective or damaged during shipping, customers can receive a full refund, replacement, or prepaid return label at no cost. For unopened, unused items returned beyond 30 days, refunds are issued as store credit or reward points. Returns due to customer error—such as wrong size or change of mind—may incur return shipping and restocking fees. Returns must be pre-approved via email.

Return Policy

SaltwaterAquarium.com requires that returns be requested and approved via email before sending items back. Defective or damaged items within 30 days of purchase are eligible for full refund or replacement. Items returned after 30 days but still unused are refunded in the form of store credit or reward points. Returns due to customer preference may be subject to fees.

Shipping Policy

The company offers free shipping on dry goods orders over $39, live animals over $179, and live or refrigerated foods over $40. Frozen foods always incur a flat $29.99 surcharge. Shipping is handled via USPS, UPS, or FedEx, with options ranging from economy to overnight priority. Live animals and refrigerated goods ship with insulated packaging and heat or cold packs, and live animals come with an “Arrive Alive” guarantee—any dead-on-arrival must be reported within 12 hours. Orders are typically shipped same day if placed before 1 PM EST, with average transit time for free shipping around 2.3 days. Multiple warehouses across the U.S. may result in split shipments.

Customer Support & Contact Information

Customers can reach support via text message at 717‑804‑4783, by calling 888‑700‑1012, or by emailing [e-mail]. A contact form is also available on the website. Support is available Monday through Friday from 10:00 a.m. to 4:00 p.m. EST. The site also provides manufacturer warranty support contacts for various brands.

How to Buy/Engage

Purchases can be made directly through the website, with options to shop by product category or brand. Orders can be placed online or over the phone during business hours. Customers may also choose in-store pickup at select warehouse locations by indicating this preference in their order comments. Wholesale customers in the U.S. may apply for a business account, which requires documentation and offers special shipping terms and reward points.