How can I contact customer support and get warranty help?

Contact Us

• Text: 717‑804‑4783

• Phone: 888‑700‑1012

• Email: [e-mail]

• Web: Use the contact form on our site

Hours: Monday–Friday, 10:00 a.m.–4:00 p.m. EST.

What We Can Help With

• Product questions and recommendations

• Order placement and checkout assistance

• Shipping options, upgrades, and pickup requests

• Returns and refunds pre‑approval

Manufacturer Warranty Support

If your product becomes defective after 30 days, please contact the manufacturer for warranty service. We provide contact details for many brands, including:

• AquaIllumination

• Ecotech Marine

• Neptune Systems

• AlgaeBarn

• And others listed on our site

Tip: Include your order number, product serial/lot number (if available), photos or videos of the issue, and your contact details to speed up support.

Response Expectations

During business hours we strive to respond promptly. If you reach out after hours, we’ll follow up the next business day.

Not sure whether your issue is a return or a warranty claim? Contact us first—we’ll guide you to the right path and provide any info your manufacturer may need.