How do I return an item or get a refund?

Before You Return

All returns must be requested and pre‑approved via email at [e-mail].

Eligible Returns

• Unopened, unused products are generally accepted.

• If your item is defective or damaged in shipping and you report it within 30 days, we provide a prepaid return label and offer a full refund or replacement at no cost.

Change‑of‑Mind or Sizing Issues

• You may return unopened/unused items, but return shipping and possible restocking fees may apply.

• Unopened items returned after 30 days are refunded as store credit or reward points.

Defects After 30 Days

For defects outside the 30‑day window, please contact the manufacturer directly for warranty support. We provide manufacturer contact info for brands like AquaIllumination, Ecotech Marine, Neptune Systems, AlgaeBarn, and others.

Affirm‑Financed Orders

• If you return due to change of mind and paid with Affirm, a non‑refundable 6% fee applies.

• Refunds are processed through Affirm, which may affect your loan timeline and payments.

Return Steps

1. Email [e-mail] with your order number, item(s), and reason.

2. Wait for pre‑approval and instructions.

3. For covered defects/damage within 30 days, use the prepaid label we provide. For other returns, arrange shipping as directed.

4. Once received and inspected, we’ll process your refund, replacement, or store credit per policy.

Questions? Text 717‑804‑4783 or call 888‑700‑1012.