Livestock, Shipping Restrictions, and Support Access

Messages, Notifications, and Contact Help

• How to View a New Order Message
• How to Respond to a Text Message Received by Email Notification
• How to View a New Order Message in the Control Panel

Livestock Arrival and Acclimation

• Dead marine life in your order: what to do
• Shipping Reagents and Equipment to Puerto Rico and the UK
• How to Acclimate New Fish, Corals, and Invertebrates
• International Shipping for Live and Non-Live Products

Tax, Verification, and Account Eligibility

• How to Mark Your Account as Tax-Exempt
• Product and Service Information Requests
• How to Apply Tax Exemption to Your Account